Under EU rules, a trader must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised.
If you bought a good or a service online or outside of a shop (by telephone, mail order, from a door-to-door salesperson), you also have the right to cancel and return your order within 14 days, for any reason and with no justification.
For your EU Consumer Shopping Rights please visit the official EU website as guide.


Find out our specific conditions to invoke guarantees and withdraw from purchases.

Free of charge, 2-year guarantee for all goods - The 2-year guarantee period starts as soon as you receive your goods

 

Additional guarantees (commercial guarantees, warranties) if provided

 

14 days to cancel and return purchases - You can do so for any reason – even if you simply changed your mind

 

All information in detail will be provided by our RETAILER at the time of the order proposal.